Return & Refund Policy

🔁 Editing Orders & Cancellations

Can I adjust my order after submission?

  • Due to our automated fulfillment, changes are not allowed after an order is placed.
  • If needed, cancel your order within 3 hours and reorder the correct item.

Can I cancel a submitted order?

  • Yes — cancellations are accepted up to 3 hours after placing the order.
  • Past that window, the order moves to production and cannot be altered.
  • No cancellation charges will apply.

💵 Return & Refund Eligibility

What’s the return window?

  • You can request a return or refund within 7 days of receiving your delivery.
  • After this time, we assume the item has been accepted.

Return shipping responsibility:

  • We’ll cover return shipping only if:
    • The item is defective or incorrect.
    • The description on the product page was misleading.
  • Otherwise, return shipping is the customer’s responsibility.

Refunds are approved when:

  • The item is defective or arrived broken.
  • The wrong item or size was received.
  • The product did not match the site listing.
  • The order was not delivered after 30 days.

Refunds are not given if:

  • The item was used or washed.
  • Returned items were sent back without contacting us first.
  • An incorrect address was entered during checkout.
  • The customer simply changed their mind.

What to include in your refund request:

  • Order details and number.
  • Clear images of any defects.
  • Previous correspondence with our support.

How to apply for a refund:

  1. Send an email to cs@livezstore.com within 7 days of receipt.
  2. Attach supporting documents and your explanation.
  3. Our team will assess and reply in 2–3 business days.

📬 Returns & Refund Timing

  • Always contact us first before sending a return.
  • Refunds are processed 7 business days after we receive the return.
  • Depending on your bank, additional time (5–7 days) may apply.

🚨 Additional Notes

  • Please notify us before returning any products.
  • All refund decisions are subject to approval.

✨ Why Livezstore.com?

  • ✅ High-quality functional wear
  • ✅ Responsive support team
  • ✅ Simple and fair returns

📩 Contact Us: cs@livezstore.com
📍 Website: www.livezstore.com